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Asian Journal of Economics, Business and Accounting, ISSN: 2456-639X,Vol.: 6, Issue.: 4


User Satisfaction and Work Impact of Using Business Intelligence Systems


Shih-Ming Pi1*, Kuo-Chen Li1 and Chih-Yi Lu1

1Department of Information Management, Chung Yuan Christian University, 200, Chung Pei Rd, Chung-Li 32023, Taiwan R.O.C.

Article Information
(1) Ivan Markovic, Faculty of Economics, University of Nis, Serbia.
(1) Arta Moro Sundjaja, Information System Department, Bina Nusantara University, Indonesia.
(2) M. Neela, Cauvery College for Women, Bharathidasan University, India.
Complete Peer review History: http://www.sciencedomain.org/review-history/24490


With the maturity of the enterprise information environment and the complexity of the enterprise information application, the business intelligence becomes important in the corporate decision-making support context. The purpose of this paper is to explore the user's assessment of the business intelligence systems. In this paper, we adopt quantitative approaches and use the survey as the data collection method. We conducted a questionnaire survey through the Internet, and 115 valid respondents were collected and analyzed. The results show that satisfaction with data quality and user interface of business intelligence systems will affect the user decision support satisfaction. These factors will also affect the task support satisfaction, and thereby affecting the short-term and long-term cognitive outcome of the work.

Keywords :

Business intelligence systems; decision support; user satisfaction; work impact.

Full Article - PDF    Page 1-8

DOI : 10.9734/AJEBA/2018/41072

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